Refund policy

 

DOMESTIC ORDERS 

 

Returns & Refunds

At Juliet Is Dead, every piece is thoughtfully made and quality-checked before dispatch.

We do not offer refunds on orders once they have been placed and delivered.

In the unlikely event that you receive a product with a verified manufacturing defect or an incorrect item, please contact us within 3 days of delivery at info@julietisdead.com or via WhatsApp. Once the issue has been reviewed and approved, we will arrange the return and process the appropriate resolution.

Exchanges

We offer a one-time exchange on eligible orders.

  • Exchange requests must be raised within 7 days of delivery.

  • Exchanges are subject to product availability.

  • The exchanged product must be of the same value as the original purchase. If you choose a higher-priced product, the price difference must be paid before dispatch.

  • The original garment must be unused, unworn, unwashed, with all original tags attached, and returned in its original packaging.

  • All exchanged items are subject to a quality inspection upon receipt. Juliet Is Dead reserves the right to decline an exchange if the returned product does not meet our eligibility requirements.

Items Not Eligible

The following orders are not eligible for exchange:

  • Custom-made or customised orders (including custom sizing, length or colour).

  • Clearance pieces.

Defective or Incorrect Items

If you receive a damaged, defective or incorrect product, please notify us within 3 days of receiving your order.

Once verified by our team:

  • We will arrange the return pickup.

  • The item must be unused, unwashed, and returned with all original tags and packaging.

  • If the issue is confirmed to be a manufacturing defect or an incorrect shipment, we will provide an appropriate resolution.

Please note that slight colour variations caused by screen settings, lighting, or photography are not considered manufacturing defects.

General Information

  • Juliet Is Dead reserves the right to approve or reject any exchange request after inspecting the returned product.

  • Products returned without prior approval may not be accepted.

  • We are not responsible for delays caused by courier partners or circumstances beyond our control.

  • While we strive to present our products as accurately as possible, slight variations in colour, texture, and finish may occur due to fabric characteristics and screen settings.

Copyright:

All content and rights of this website are owned by JulietIsDead. Copying, storing, playing, broadcasting, or altering content without prior written consent from JulietIsDead is strictly prohibited.

Severability:

If any part of these terms is deemed unlawful, the remainder will still be enforceable.

Cancellation:

Orders cannot be canceled once confirmed.

Thank you for your understanding and cooperation. If you have any questions, please feel free to reach out to us at info@julietisdead.com

 

INTERNATIONAL RETURNS & EXCHANGE

We do not accept returns or exchange on international orders.

For international orders, returns or exchanges may be considered only under exceptional circumstances and are subject to approval by our team. Any shipping charges, customs duties, taxes, import fees, and other costs associated with the return and re-shipment will be the sole responsibility of the customer.